Thank you for staying on top of this intricate OS installation process, despite errors
Agent was responsive and helpful looking into this issue for us.
He/She was great. I decided to keep this service because of their support. Awesome!!!
Very quick resolution of the problem, exactly what I had hoped for.Thanks very much
You're the best. I hope to stay with you forever. I wish to grow my knowledge with you guys. We haven't chatted much with Tracy but you can tell she's customer focused and well knowledgeable regarding the products. 5 stars all the way
As a new customer, your prompt responses to our needs as we configure/troubleshoot/deploy our new website has been amazing! THANK YOU!!
Definitely recommend MGT Clusters to anyone looking for fully managed Magento Hosting.
Lost a good amount of server time but the Support Crew came through!
Ryan is a wonderful guy with sound technical knowledge and he is very quick to respond to all queries. I appreciate his help
Very quick and helpful. Precise information given that helped making decision immediately. Thanks
While my issue wasn't resolved, Sara made an attempt to resolve it and even offered escalating it to her superior to help with me issue. I find this really commendable.
Thank you for prompt, professional support, Emily! Issue was resolved quickly.
happy with excellent service from Coco ,his patience with me as i interrupted him whilst helping me. I marvel the professionalism displayed in the process to help me m
Extremely satisfied with communication and actions of the agents.I work with many vps, servers and colocation companies for a lot of years and havent found a customer care with this level.congratulations!
Penny did everything possible to help me out. Really happy with the service i got ! well done guys/
Cannot fault these people. They are always excellent, helpful, cooperative and quick.
Great support ! Thanks Sherry X.Database Mart Support Department
Penny skillfully repaired our database connectivity issue using the classic off-then-on-again maneuver. BRILLIANT! I recommend a pay raise for Penny!
My VPS bugado.monteiro.com failed on Windows Update and could not boot anymore. The agent give the option to restore an old image or attach the old disk to a new installation, that was what I opted for. The communications were clear and everything is working now.
took their time to help out with an error . Even though they didn't fix, I appreciate the time and effort.
Your customer support is excellent.You go over and beyond expectation, please keep it up. Thanks.
The people and service were great. I really appreciate your help. Unfortunately the same issue has occurred before so it would be helpful to know what is causing this problem. Or at least what was done to fix it. If it's something that I'm doing that's causing the problem, I'd certainly like to change my procedures.Tom
Fantastic guy ! please promote him in to next level . good person !!
The best support that actually answers your questions. Thank You.
Thanks a lot for your great support.Things got crazy but at the end the support team provided the solutionThanks Cameron K
I had the most patient agent in the world, super friendly and attentive at all times, there is nothing to fault, just the excellent service.
Your Agent was so helpful on fixing my mistake and was so nice about it, i am so pleased to find a company with your standards, i purchased a year to start with and plan on staying aboard now.
Support agent was very helpful in solving a CPU and memory issue I was having with windows version. So they offered a new setup changing windows version which solved the issue.
Great support for my redirectHello Sir.Could you please redirect one of my site ;I need www.jjwaste.com to be redirected to https://www.approvedmedwaste.com/ThanksGeorges Lorentz
Always helpful and very knowledgeable, Thanks Penny and Team DBM. All our best wishes :)
Ryan is really good in understanding the problems and he is fast to take action to resolve the same. God bless him.
The product is very good, services are outstanding, agents deliver services with full heart. Happy here so far. thank you
Penny supported well and solved my issue. ThanksFeedback: She is creating the server for me - this should be automated for ease of employees and customers
Shane helped me solve my email problem due to cloudflare in mins. Thanks again.
Special thanks to Tracy X. for the super-fast response and correction to my problem.
Penny was a great help , could understand the problem and resolve very fast. saved my many domains to get them back online. thanks a lot , and best wishes.
First of all thank you for notifying me in advance regarding the "emergency upgrade". Thank you also for honoring my request to avoid doing this upgrade until after an important meeting I had scheduled during the upgrade timing window.I am extremely satisfied and want to commend the entire support team for their efforts in keeping my website and mail server healthy.
Coco is always there with quick solution. Thanks a lot for your help.
I appriciate all your help. did mean to sound so harsh, i was just concerned, but i do like the security concern you have for me the customer
Sherry X did what we needed to make our database functional again. We really appreciate her help in a timely manner.
Great support helping me migrate a VHD to your cloud. Very easy transition.
The customer care person gave me a code, i did not copy it before chat was wiped off. I have bought before, so i was given a code for discount
Always prompt, helpful, constructive and diligent in resolving any issues raised. Nice support team to work with.
Sherry did an AWESOME JOB HELPING ME FIND A SOLUTION! THANK YOU!
I am extremely satisfied with support person but I am fully dissatisfied with VPS Mart for keeping critical login information in plain format in their database.
Extremely Satisfied. I talked to Aimmie L and she treated me in the best way she could. 10/10 :)
The responded and stayed on the problem until it was solved. Thank you very much
The time is very important... but the response was good. One recommendation is on the web that you have could be a banner as news that something is happening in your side... not the cause. But something like we have a situation that we will resolve as soon as possible.
Shane is highly professional. Extremely helpful. its 24/7 support that I love about this company. Never disappoints.
Exceptional service and knowledge, I will not forget Shane T. and his skillsThis why I am thrilled with Database Mart
I'm brazilian I do not speak english. Even so the service was rated 1000, you are to be congratulated.
Best support team i've experienced so far. Keep up the good work.
We were mailing a lot until solve all my concerns and ask all my questions
Penny the best support! my 1st time here Thank u to all more powers i invite my co workers to migrate here
Think, Penny is always there if you get a problem - great support Penny :)
Angelica is very professional and knowledgeable. I am switching my hosting provider
They solved the problem I was having, and followed up to make sure I didn't miss any emails, which it turned out I did not get a key email during the process so they saved the DAY!! this was especially important since the process was transferring domain registrar, and there was a risk I could've lost my domain ownership! APLUS!
You already know how I appreciate the customer service department. Once again thanks for fix any issue that I have.
I have made an account now. The same email as here, I see the tickets now. Thank you, It kept failing so I decided to not hold you. Thank you again Shane!
Customer support from this company is really good. I have to take the time to respond this because i feel that you deserve it .Thanks for your good service, i'll give you 10 stars.
extremely satisfied , very help full and fast respon thank you very much
i had a great experience on my ticket support and the response time was awesome.
Coco went above and beyond and even helped me with a mess that I created with the server. I did not really expect him/her to be taking care of it since the server is unmanaged but kudos.
Clearly you have exceeded expectations in understanding customer issues and providing solutions to them
I have not used the product so far but I must state that your agent is really helpful.
Cici checked what was up and a minute later my website outage was repaired. Cici has the magic touch!
Phil was so helpful and understandable. Extremely fast responses and resolved all my issues. Thanks DB Mart!
Support team always help quickly and issue solved perfectly.Thank you very much again Win
How it is possible to change database mart with another provider, since i have this excellent and fast service.Thanks again
Tech support staff are great. I've my server up and running in no time. Thanks.
Courteous, very responsive and able to answer all questions with immediate and accurate knowledge. Many thanks Great person to have on your chat staff.
Cameroon k. has always been helpful each time he attends to my request.
How to publish a web application through visual studio 2019 on the server?
Penny was as usual very helpful in order to solve my request. After being round and round width Email support finally Penny was able to set my firewalls correctly. Keep the good work!!!!
The agent realized useless of the previous servers , and helped us get a better experience specially by following up with us. That is awsome
Thank you very much, I wish the issue were fixed sooner, but it got fixed.
The agent identified that the problem was something the hardware team needed to solve, moved it forward and advised me accordingly.Conversation was polite and helpful, so thank you!
As usual your customer service and support is great. We are very happy as a customer
team really works hard, not easy to be in customer support, I give A+
Everyone has been polite and helpful. That's why I ordered another VPS from DBM today. Thanks again - Tom
Thank you for going out of the way to fulfill my request. Looking forward to have a long term relationship.
Support fixed the issue which was pending for a long time. Excellent work !!
Best support I can ever get. Calla stood by me till the problem was resolved.
VPS mart has best support across competition. Especially with support guys like Ryan, they are absolutely unbeatable
The agent responded immediately and gave me concise and useful information. I was pleased with the interaction and signed up for your service based largely on that interaction.
Keep it Up Nice Assistance and he/his patience levels good to answer the customer questions and problems.
Calla Z. was very helpful and provided prompt solutions to the issues I faced. Thanks Calla!
Couldn't have asked for a better interaction. Some might complain about the extra "double check" to be sure that I knew that any data would be lost, but I, from my background as a retired I.T. Support person, feel that is "going the extra mile" to be sure the Customer (in this case, Me) knows what he is doing.
Response was quick on a weekend. Good first impression from a first time customer.
Thanks a lot for the speedy response. This is the best service I got by any standards. Please keep up the good work.
CICI was vey friendly and very prompt to solve all the problems. I appreciate
Coco was friendly and knowledgeable, as sales agent he actually helped me that was more technical, and didn't transfer me. Thanks Coco
thanks for everything, your attention is very fast and satisfactory
Happy with excellent service from and by Sherry. My query was resolved promptly.
I received a prompt response, I am satisfied with the service. Thank you
I am recommending your services to as many people as I can!.Thanks a lot!
Communication and support is excellent. He can understand the client's needs very well. Thank you very much. Waiting for restoring the server. Thank you.
The customer support representative was highly knowledgeable. I wish to thank her for her assistance.....
I appreciate all the support persons who are really doing a great job. I wish for good future of your company and relationship.ThanksHimanshu